We were able to get a service person to our house within the hour to look at our drain. Problem was solved, and we were allowed to bring the payment to them that day, so that we could take advantage of the same-day payment discount of I believe it was 10% off the total. It would only be 5% off if we would have paid by credit card. I highly recommend their service. We haven't had a problem since, and that was three weeks ago.