I called on a Saturday evening aftew my sewer backed up in the basement. The technician came promptly Sunday morniing, and fortunately the snake got things going again. He scoped the line and I could see that the condition on the line, and I will need to replace it sometime in the future, but I'm good for now. The technician was professional and got the job done. Service was somewhat pricey, but things were taken care of ASAP and I know the condition of my line after seeing it myself through the scope. Thanks Roto-Rooter!