At 10:00 p.m. on a Friday night while I'm cooking food for my daughter's birthday party scheduled the next day (Saturday) both toilets & showers decide to reek havoc on my party & back up. I was ready to cry! First I was worried about the cost, after all it was very late & on a Friday night. I looked in the yellow pages & Roto-Rooter had an ad that promised 365 days a year, 24 hrs/day w/ no extra charge for weekends, nights, or holidays. I called & explained what my problem was, a plumber by the name of Jon called me back . We made arrangements for him to be at my house at 8:00 a.m. He was right on time & fixed the problem quickly. Jon was very professional, polite, knowledgeable & trustworthy. He fixed the problem throughly explaining what he was planning on doing & why. Even while he performed the work he explained what he was doing and why. He quickly figured out what the problem was & fixed it. Jon also gave me good advice on how to make sure we don't have reoccurring problems. I'd like you to know that I was able to finish everything I needed to get done before the birthday party & take a shower all because Roto-Rooter was on time, professional, reliable, honest & trustworthy! Believe me, I've got a plumber now because I wouldn't trust anyone else! Thank you Roto-Rooter for saving the day!