We called Roto-Rooter, Virginia Beach, VA, on 18 May about a stopped up commode. Alonzo, employee 1678, was dispatched to take care of our problem, and arrived within the appointment window we had been promised. After talking to Alonzo about the commode and some other plumbing problems we were having, we decided to avail ourselves of the whole house sewer line/drain cleaning special. Alonzo was very professional. He knew his job very well, which made us comfortable we had made the right decision. He took care of the commode stoppage first, which was caused by a large amount of wipes that had been flushed by our great-grandson. He then was very thorough in cleaning all the sewer lines, and all the drains in the sinks. He cleaned everything up as he proceeded, put everything back he had to take out of the cabinets, and left everything in great shape. Alonzo was a very personable young man, and was very patient in answering our questions. We have no hesitation in recommending this young man, and his company, and would assign both of them five-star ratings. We were thoroughly satisfied in dealing with Roto-Rooter and Alonzo.