I called Roto-Rooter for a back up of our main sewer line. The plumber, Mike (from either the Brentwood office or the St. Louis Hanley Industrial Court office) arrived earlier than what I was told--just 1 1/2 hours after I called. After I explained the issue I was having, he told me what the options were and how much everything would cost. He answered all my questions and was courteous and pleasant.
I really appreciate that they also take care of sending your paperwork to St. Louis County for their Lateral Line Repair Program, since part of my line will need to be replaced.