Today Jeff from Roto-rooter in Jacksonville, NC, installed a new water heater for me. He was thorough and very conscientious in his work. He answered all my questions, invited me to check the progress of the installation throughout the process, and was careful of my floor in the kitchen as well. When he completed the job, he cleaned the area. The hot water heater works well, and I'm grateful for Jeff's fine work, good humor, patience, and kindness.