After a terrible issue/mess caused by a different plumbing company in the following rooms: (upstairs and downstairs bathroom, utility room, downstairs bedroom), that dealt with a sewer pipe backup. We were told that Roto Rooter had a restoration service, so we promptly scheduled an appointment with them on a Saturday night. He ( Colin ) was prompt, polite, precise, and worked hard to make sure we knew what was going on and to move along the process. He even went back to the shop to get the needed machines to start the process late on Saturday night. This was our first encounter to work with an insurance company he calmly, patiently, walked us through each of the steps of process (and ensured we were ok). He went out of his way to ensure that we knew what was happening (we asked a lot of questions). He and his team came in and cleaned each of the rooms and removed the needed items with great professionalism. He also acted as a liaison between us and the insurance agent, and our contractor, and was very detailed oriented (which in this situation was exactly was needed). He was great, we will recommend the Roto Rooter restoration services and Colin to anybody that needs this type of service.