My toilets were clogging, shower would have standing water & when washing clothes stuff would come up into the tub. I decided to call Roto-Rooter. This was my first time using them, second time ever having to call a plumber. The tech came 2 hours after the 2 hour window, but I was very impressed at how the rep called me a few times to keep me updated. She was very professional, along with the gentleman that came to my house. He brought to my attention that the last plumber that came, which was in 2011, he did not cap the line, so roots were growing inside. I was happy to know that I get a 6 month guarantee, plus he gave me something to put down the toilet that will help prevent root growth in the future. I am completely satisfied! This will definitely be the company I choose if I have any more issues. If you are reading this, you should definitely give them a try!