We called a couple plumbers out to fix what was causing our toilets to overflow. Bauer was the first one to respond, so we showed them the problem and they started to work. They spent 15 minutes cleaning out the line, said they could only clean half of it, and they were done. They also said our septic tank was completely full and we needed it emptied right away. They then rolled their dirty machine through our house, tracking "stuff" on the carpet. Their 25 minutes cost us $150 - they charges us for an hour and 15 minutes because they included driving time which was not told to us when we called. Another plumber came out 15 minutes later, cleaned out the whole line in 15 minutes, and said the septic tank was only half full. We called Bauer to complain that they did not complete the job and lied to us about needing our tank emptied - their response is that if we dispute the charge, they will sue us for court costs and full fees as stated in very fine print on their bill.