Ross the Boss and Company on North Peters Rd. in Knoxville Tennessee ruined my hair. I had to go to the hospital after having my hair colored because I had severe chemical burns all over my scalp and my hair was falling out at the roots. I had long, thick beautiful hair before going to this establishment and now it is only a few inches long with gaps on hair missing and over 14 sores all over my scalp. The staff was rude and unhelpful except for one manager named Mary who tried to help me the best she could. I will not be able to know what if anything they are willing to do for me until Monday when corporate is notified. I am almost positive I will have to get an attorney but nothing is going to make my head heal faster, stop the pain or give me my hair back. Please beware of this company and the people they have employees to do your hair.