i've used this vw dealer a few times for service on my tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car backed into my tdi in a parking lot. they sat with me and discussed the options for cheapeneing up the fixes, what they thought was best, and options on time frame i could work with. the seond time was from some jerk slamming their door into mine in a parking lot and putitng very nasty dent and paint damage. they remembered who i was and took care of me again. very professional.i also used them for new tires on my tdi. they didn't have had the ones i wanted in stock, but offered to get them by that afternoon. i priced shopped ahead of time with tire rack and various other independents. they were very competitive with those places. i wouldn't hesitate to buy a new car there. i didn't work with their sales people or finance, so i can't comment on that process or new/used car pricing, but i have used their service people and that is half the package with a dealership. finding a good honest crew of qualified service techs.