we were staying in the hampton inn and suites (which is conjoined to this restaurant) and decided, based on an ad in the elevator claiming it was ""family friendly"" and that the 2 kids were screaming about being famished, that we should eat there ( we have a 1 and 5 year old). the kids' menu did the job - with the usual italian kid fare: pizza, mac and cheese, spaghetti - and the food we did get was good, with the exception of an $8 dry-as-the-desert piece of cake. it was the service that was unbelievable. our waitress - and i use that term generously - took 15 mins to tell us that the bottle of wine we'd ordered was not available. this was at 630pm on a wednesday, not when the place was even half full or when her attention would be split amongst 10-odd tables. she also got both adult orders wrong once, and then my order (the daily special mind you) wrong again. i was informed it was ""computer glitch"" and the meal i ordered would be out in 15 minutes, my kids' food had been delivered and devoured and we were now tetering on children meltdown. 15 mins was an eternity given i'd ordered an hour ago. what we did get - a massive caeser salad (complete with anchovies!!) for like $7 and a huge potion of tortellini for $18 - was quite good. however, kid friendly - not so much. loud bar scene. linen table clothes. servers that didnt recognize you dont deliver trays of hot food to a 1 year old. for more patient singles or couples who were not navigating nap schedules and the fact they didnt offer crayons with the menus, again, the food is good. but dont get tricked into thinking this is any semblance of a ""family"" restaurant.