Out of fairness, I want to say that Rosati's Pizza has delicious food(if you're still hungry by the time it's delivered.)
This particular location is plagued by slowness and poor customer service. Let me quickly outline my latest experience:
Sun: 7:30pm: Ordered 2 Salads and a large thin crust pepperoni pizza. The call taker had to be told multiple times what I wanted, acted like he didn't even know the menu.
8:29pm - Food arrives, delivery person is cordial.
8:35 - I open the pizza box to find that the pizza is sitting in a greasy lump in the left corner of the box, mostly stuck to the top.
8:39: I call the 59th Ave Rosati's to tell them what happened. Get the same dim bulb I had earlier. He runs off to get the ""manager."" A few moment's later someone picks up the phone and says ""hello..."" I ask ""Is this the manager?"" They reply, ""yeah, how can I help you?"" I now have to re-explain everything. The ""manager"" starts telling me that the pizza was fresh out of the oven and that's why it slid, or maybe the driver took off too fast to try and get it to me quickly(an hour is quickly?) He then says, we'll send out another one to you(like he's doing ME a favor.)
9:05pm: Second pizza arrives. We tell the driver how dissatisfied we are that the first pizza was all smashed, she tells us she needs it to take back with her to prove we weren't lying. She also declares ""well, we did bring you a new one, what more do you want?"" My wife tells her, ""how about an apology, or a ""thank you for your buisiness"""" The driver was clueless and obviously just wanted to go, we let her leave without further discussion.
This is not the first time I've had problems with this Rosati's customer service. Other times it's been surrounding the use of thier coupons, both online and print.
Since they give coupons with every pizza, send them out in mailers and are online, I have, on occasion just assumed I had one lying around. So, over the last couple years have not had the coupon ready for the driver when they get to the door.
Come to find out, Rosati's has a database on every customer with notes, apparently mine notes that I have been delinquent with my coupons twice! What else do they have in there?!?!
No matter how good the pizza is, we are done with this Rosati's forever. I'd rather eat Domino's than have to put up with this.
In a nutshell:
1.) The pizza is really expensive. $18.00 for a 14"" cheese?
2.) They typically deliver in 45min to an hour on or off peak times.
3.) They have no idea how to treat a return customer.
4.) Apparently they have no quality control, rush around, damage the food, then blame it on the drivers.