The food is good, however, they don't respect loyal customers. My delivery was 90 minutes late. When I called to check the status, the man who answered the phone offered no explanation for tardiness or when food would be delivered, and instead threatened to cancel my order. My order wound up taking 2 hours to delivery with no apology, and instead charged me extra because we requested cream cheese with bagel. There are plenty other diners in the area who value their customers, and roni won't be around for long if they think it is ok to be rude.