Romano's Macaroni Grill

save your money and open a can, service was just as bad more

AWESOME more

Today a co-worker asked me to go to this MG. I said: "Why, you feel like been mistreated?". We laughed it off, and just went. She had a coupon!\r Yes, I have been mistreated there before. But this was the last one. One attendant for the whole place, and he doesn't seem very engaged. Or should I say, this guy couldn't care less about customers. Everything takes forever, soup is cold, pasta is mediocre, very condescending attitude. \r Will he serve your water? No. Will he suggest something when you ask? Hell, no. When I pointed to a mistake on the check, he said he misunderstood my order of a lunch size meal, so he charged me for the full dish. But he wouldn't change it. No hard feelings. I didn't leave you a tip so we are even.\r They revamped their menu, and are giving gifts cards left and right. I have news for them: Not working! When all other restaurants in the area are boiling with activity around noon, there were only four tables, and we... we are not going back. \r Don't like it, don't recommend it. more

We've been to other MG locations in our travels (by far the Gainesville location is the best!) and this one is the worst. Slow, inept service and mediocre food (at best) made our experience a truly unforgettable one. Drive past this place!!! more

We took my Mother here for Mother's Day. It was not busy when we got there, however most of our food took about 40 minutes to get to the table, and my son's pizza took almost an hour to arrive. The parties that arrive 10 to 20 minutes after us had their meals eaten by the time ours arrived. My mother's meal was overcooked, she sent it back, and it took about 30 minutes to get a replacement cooked correctly. The manager adjusted the bill by charging us twice for the item and taking it off once - which I caught and had them re-do the bill. We asked for more pepper for the bread oil and it never happened. When we asked for a drink refill the second time, they brought the wrong drink. (I had to offer to get the refil myself befoere the brought one.) The bottom line is that they just didn't care about giving good service. Pros: Food was OK Cons: Service was very very slow and virtually no follow-up more

Good food, but over-rated at 9.5. Too much ""chain store"" influence Pros: fast service, friendly staff, good price Cons: restricted menu more

Italian atmosphere but not authentically Italian food. Too much reliance on cheese or cream sauces. more