We've been ordering from these guys for a while now and loved their food, but just recently, they messed up our order and didnt bring the right pizza and forgot one of our desserts. so we called them up to get it delivered correctly. they told us we'd have to wait 45 minutes to get it. we said ok. we decided to eat some of the pizza they delivered since we had to wait so long. the delivery guy came back and they gave us the right pizza and the chocolate cake. then he asked for the other pizza back. we gave him the half that was left and he told us we werent supposed to eat the pizza. i said nobody said that we had to do that and he kept his foot in our door and wouldnt let me close it. then he moved his foot and then when the door was closed banged on our door. my question is this- why is our delivery guy angry when they messed up the order? so we call the restaurant cuz at this point, we're thinking who knows what they did to our pizza cuz this guy is so angry he had to bring us the pizza. so when we call them, the manager says this is roma's policy and the girl should have told us. if you order a pizza and they mess it up, you are expected not to eat any of the incorrect food and give it back to the delivery driver. so what I'm wondering is what are they going to do with the food they take back? didn't we leave enough of the pizza as evidence we aren't lying that they messed up our order? thats the last time im ever ordering from these guys cuz they dont know the first thing about customer service.
Pros: good meatballs if they don't forget to include it on the pizza
Cons: crazy driver