On 7/21/10 our 17 yr. old daughter was involved in a sigle car accident 2 1/2 miles from home. I received the call and left immediately. When I arrived the State Hwy patrol was there and he told me the tow truck and ambulance were on their way. Thw tow truck arrived and shortly after the ambulance. While our daughter was being pulled from her car and put on the back board the trooper sent me to tell the tow driver where to take the car. I asked the driver if he would take it to our home he said yes and asked for the address and contact #. I provided my address and cell. The driver asked if anyone would be home and I said probably not. I asked the driver if he needed any thing else and he said no, we are good. My son rode in the ambulance with our daughter who was being rushed to the hospital and I left in the vehicle I drove to the scene. That night despite a verbal contract I discovered the car had never arrived at home and called the Hwy patrol to trck down the car. After the fact the driver had decided not to take the car to our home because of payment. However he had the option of asking me at the scene or calling my cell- he did neither. On Thursday my husband called to get a price and pick up the car. The cost was $265! Comparable costs for other towing companies are half that. I sent our mechanic to check out the car which was a ways away from the hospital where we did not leave our daughters side. On Friday I called Rod's and asked them to give us a reasonable fee so we could settle this and pick up the car. Rod wanted to talk to the tow driver and call me back. He put me off with he said, she said phone calls and waited until minutes before closing to call me. Which by then I was in the hospital room and could do nothing. Our daughter was released on Saturday afternoon and once we filled prescriptions, got her home and settled, I called Rod's and was told he would call me back. At 11 PM he called me. He was rude and crude and chewed me out for calling him late and upsetting his staff! I told him he called me and we were the ones with an injured child. Rod has denied that I had this verbal agreement with the driver, which the trooper even told him I did. Rod has claimed not to have a contact # and then decided they did but I didn't answer when the driver called- my cell phone call log has no missed call. Rod has claimed I rode in the ambulance and my son drove my car-my son is 14! Rod has claimed we both we rode in the ambulance- they only allow 1 passenger. As of today despite Rod leading us to believe that he was going to offer us a fair cost and putting us off, hence racking up more fee's he wants $337. They stole our car when they violated the verbal agrrement, and they are extorting money by racking up needless fee's. I have contacted our Senators and will fight for house bill 425 to prevent predatory towing practices and so should you. I'm in for a long fight for justice, while our daughter is in for a long recovery. I would not recommend Rod's Car Care for service. The fireman must be a friend because Rod is a thief.
Cons: Rod's is an Extortionist