On 9/26/2011, Rod's Appliance Repair diagnosed our broken ice maker at our home. We had told the technician that we thought it was an optic sensor issue. He claimed that based on his system tests, it was not an optic sensor issue. Since he could not determine the cause of the ice maker not functioning properly, he recommended to replace the ice maker and not the sensor. He also mentioned that he never had to replace the sensor and it could not have been the issue. He stated ""9 out of 10 times the icemaker needs to be replaced"". That diagnostic service cost us $44. We decided to listen to his advice and replace the ice maker alone (part FSP 1129313/Kenmore Coldspot). Rod's Appliance subsequently ordered the part and the new ice maker was installed once again by the same technician. The technician stated that it would take at least 24 hours to produce any ice. I found it odd that he would say it would take so long to work, but gave him the benefit of doubt. We still received no ice the following day and left numerous voicemails with Rod's Appliance Repair to resolve the issue. We finally reached the technician almost two weeks later (in all fairness he was on vacation) and simply requested a refund for the ice maker cost ($180) since he clearly did not know how to fix the issue. He immediately stated that we were not getting our money back, and that no refunds are provided for new parts. I told him that since it was a new ice maker, he could simply take it back and use for the next customer who needed a new ice maker. He still refused to provide a refund and abruptly hung up. After all that, I personally purchased an optic sensor (what we originally suggested to the technician) and replaced myself. Ten minutes later - not 24 hours as suggested by Rods Appliance - ice started working again. I would never recommend this company as it seems like pure guesswork while diagnosing an issue. Very bad experience. Based on other reviews (on yp as well), I am not alone. This is my first negative review of a vendor - that's how poor our experience has been.