I came to RHAH in April/May of 2011 when my 8 year old mixed dog Lucy began exhibiting some health issues. My previous veterinarian had just retired, and some of his techs/office staff began working for Dr. Jeter's new operation at RHAH. Unfortunately the prognosis was not good for my dog, but Dr. Jeter and his staff were extremely helpful and considerate, gave me the options available, and did not push me into one. They helped me ease Lucy's discomfort, and she was able to feel almost back to normal for a couple months before the issue (which we were pretty sure was terminal) finally won out.
Through the whole process the staff of RHAH helped me and Lucy and I always felt they had her interest at heart. They were sensitive to the emotional aspect of caring for a terminally ill pet, and were a big help when Lucy finally passed on.
These folks are the real deal, I would trust them with my pets in the future (still too early for me, still not ready to let go and get another pet). I'm sure nobody and no veterinarian operation is perfect, but these guys are really good.