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Rock Solid Surfaces Inc - 3 Reviews - 2601 Reliance Dr Ste 105, Virginia Beach, VA - Construction & Repair Reviews - Phone (757) 631-0015

Rock Solid Surfaces Inc

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2601 Reliance Dr Ste 105
Virginia Beach, VA 23452
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(757) 631-0015
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Home & Garden

Reviews

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( 2 )

Best

Everything is beautiful! They do wonderful work. I was very pleased with everything! I even spoke to the owners with a question and they were very helpful and made sure everythin...

Worst

Their prices were cheaper than other local granite shops, but you get what you pay for. Everything was installed 1/4"" off center or off center and too far to the back so that pa...

Editorial review from Citysearch 5/22/2013

Second experience with this company. First experience was fantastic. Great work and good price along with good customer service. Now....totally different. Bad experience starts with receptionist who just doesn't have time to be bothered and arrogance continued from her and who she identified as the owner- I never saw the person - then I left and went elsewhere. Will continue to go elsewhere and will recommend others to do the same. A shame how a business can outgrow themselves. With this type of customer service they will be gone as fast as they came. more

Editorial review from Citysearch 3/1/2013

Our experience with Rock Solid was wonderful from start to finish. They had the only piece of granite we could find and agree on, the saleslady, Cindy Gilbert, was incredibly helpful. In addition, they offered the best price in Hampton Roads and their workforce, from the measurers to the installers, were polite and extremely competent. Can't say enough good things about the entire experience. more

Editorial review from Citysearch 11/18/2012

They did a wonderful job on our kitchen. Our sales person Tammy was very helpful and made sure we were update on the template and install date. more

GREAT JOB! 4/2/2012

Everything is beautiful! They do wonderful work. I was very pleased with everything! I even spoke to the owners with a question and they were very helpful and made sure everything was right. I would definitely recommend this company to anyone. more

very poor granite installation, 6/13/2011

Their prices were cheaper than other local granite shops, but you get what you pay for. Everything was installed 1/4"" off center or off center and too far to the back so that part of the cabinetry had to be cut away. That might not seem like a lot but why can't anything be centered? We supplied all dimensions and information of hardware as required, but things were still cut out in the incorrect spot, even after they came to measure first. The installer didn't care if he damaged the custom cabinet, just said ""the cabinet guy and your builder can fix or handle fixing that"". When coming to fix a poorly installed sink, first they made an appointment that they were 2 hours late for and then abruptly cancelled. They then rescheduled, and they were more than 2 hours late, showed up after 7:30pm and then it was late to do the work they had promised. They said that they would send a plumber to reinstall the sink, but instead sent the same guy again who couldn't fix it right the first time and now just added more caulk to fix a overly wide gap between the sink and the counter top. The clips they use to hold the sink in place barely even reaches.They might has well have used duct tape. more

removed 11/4/2010

removed. more
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