My husband bought me a new wedding set several years ago, which I did not like. They told him it could be returned, so I did, and opted for a re-design of my current set. They took a LONG time to get it done (over 3 months) and then over-charged me for the work. Basically, they held my ring "ransom" until I paid the additional money that was over the original cost estimate. The bands do not match up even now. Not recommended to anyone.