I just visited Robert Lucas for the first time recently and felt compelled to share my experience, because it was so positive. First, as a new client, Robert himself made a point to reach back out to me to understand my current hair concerns and my vision for what I was seeking. I travel in and out of the City and so he accommodated my schedule by conducting this consultation by phone. Following the consultation was my actual first appointment. Robert took the time again at that session, in person, to hear (he listened!) my thoughts and offer his suggestions. And he completely delivered. My hair was a mess and he turned it into something beautiful. I have dark hair naturally and always try to achieve light highlights and it just never works out; my hair always ends up looking orange, brassy, red, too blonde, etc. Robert completely amazed me with what he did - the result was a natural brown with brown accents with no warm tones. Perfect. I am so used to feeling disappointed when I leave a hair salon that I was in a bit of shock I think about how good my hair actually looked. He truly is a color artist and knows exactly how to leverage products to achieve his clients' vision. A master of his craft, clearly. I am thrilled I found him and look forward to having great hair from now forward. Many thanks, Robert!