my initial experience with this place was awful. i went in for highlights and the guy just painted them on with a brush (no tin foil). they came out weirdly chunky and not well spaced out, and generally looked bad. i was crying that night at home, and the next day went back and asked that they fix it. they were super nice about the whole thing, and the woman (i wish i could remember her name) did such an amazing job fixing it, that it ended up being the best color i've ever gotten! i went back to her to get highlights before my wedding, and i looked fantastic at the wedding. too bad we moved to philadelphia and i can't ever go back there.