I went to the Robert Jeffrey on Webster twice for haircuts and brow tinting (which they do, even though they don't advertise it), and my first experience was okay. The second? Horrible! I told the stylist I wanted my eyebrows lightened to better match my hair color. Rather than a dark brown, they came out BRIGHT YELLOW. The stylist said nothing, and apparently didn't wipe off the tint enough. When I got home they were even lighter! I wrote to the store but never received a response. Don't dismiss all locations of this salon - the one on Halsted is MUCH better.