My family has been coming to this restaurant since before I was born. I grew up eating here. I'm slightly offended for the restaurant by some of these reviews here.
This restaurant is a 'Fish Camp'. Please look up this definition before you go. It is not a 'Seafood Restaurant', there are lobster, no crab legs. There's no Mahi Mahi, or yellowtail or grilled albecore kebabs. The restaurant mainly specializes in deep-fried freshwater fish (perch, catfish) with hushpuppies, french fries, and slaw. There are a few other items, fantail shrimp, clam strips, calabash shrimp, baked potatoes, chicken wings and strips, plus others to round out the buffet.
Yes, you will be eating on paper plates, with plastic utensils, and drinking from plastic cups. Its always been this way and if this somehow interferes with your aesthetic enjoyment of a meal, then you might have an issue here. The restaurant is largely unchanged over 60 years, so you will be sitting on wooden benches in the booths. Personally, while there may be some flaws, I wouldn't have this restaurant any other way. It is a part of the history of Charlotte, as well as my history.
Come to the restaurant informed and I believe you will have a much better experience.