When the River's Edge Cafe & Espresso opened in 2004 we were very excited to have a ""real restaurant"" in our neighborhood. The owners, Donna & Tim Feeney, bent over backwards to make the customers happy. The service & food were exceptional. However since 2005 when the restaurant was sold to former waitress Shannon Miles, the service has spiraled downward into a pit of despair! Prices have risen, food is often served cold and not to order and the service has become glacially slow. On several occasions in the last year, we have waited over 10 minutes just to be acknowledged and then an additional 15-20 minutes to order. Food then takes up to 45 minutes to arrive cold at the table. I constantly see people get up and leave without ordering after waiting 10-15 minutes to be acknowledged also. I have seen several people served their food and have to wait and then have to wait to be given dining utensils to eat their cold food! I was recently embarrassed when we took friends of ours there for Sunday breakfast waited about an hour to be served a sub par meal. After this meal we waited an additional 45 minutes for our bill. This week, when we ate there for what will be the very last time, when I complained to our waitress that our service last week was unacceptable, she ran off crying to the kitchen. Owner Shannon Miles then came to our table not to address our concerns, but to reprimand me for upsetting the waitress. What ever happened to ""the customer is always right""? I would recommend almost any other restaurant in the area before returning to Rivers Edge. Perhaps people who are wait staff should not attempt to become owners. They are clearly out of their element.
Pros: convienient, simple food.
Cons: poor ownership, whiney staff, snail like service, cold food, not 1st come 1st served.