The management at River Oaks Goodyear responds to the critiques because it cares for its customers and reputation. With that said, in response to the below critique, it is important to clarify that Ms. Jackie left out some important details. The 1974 Chevy Nova that was towed in was a rust bucket when it arrived, it obstensibly didnt start. We had to replace the starter in order to get it started so we can diagnose the remaning running issues the vehicle had. The work was completed on Feb 2, 2009, 17 months ago and not 14 months as the customer stated. In addition I was able to find a copy of the receipt of the purchased starter that day and also a copy of the credit we received for the ""core"" charge that was given to us when we returned her original faulty starter. Ms Jackie is welcome anytime to stop by and view the receipts. A good reputable shop provides a 12m 12k warranty on parts and labor. Either way the customer was out of warranty, but as we have done in the past we would of been able to work out an arrangement in this situation and even cover the towing only if the customer would of called us prior to having a another mechanic replace the starter that we installed, wasnt working almost 1 and 1/2 years later. We do this because we understand the nature of parts. In regards to the rear axle, our technician informed the customer that it was loose as he proceed to show her on the vehicle the day she picked it up. In addition, the demographic of town that we work in makes it difficult to understand that we would take advantage of female customers, the majority of our long time customers are females.