I have a somewhat unique perspective as I stayed at River Glenn for far too long (almost 8 years), and probably have more experience with the complex than anyone involved with its management at the time of this review (I've seen 4 different owners). I will say that these apartments are probably fine for a typical undergraduate college student who only intends to stay for no more than 2 or 3 years; however if you wish to live in a place for any duration longer, for any reason, you should probably go elsewhere. I will not say that this place is significantly worse than any similarly priced place in town, but the bar is set pretty low in Fort Collins.
Admittedly, most of my issues stemmed from other residents, but I am less than impressed with the most recent owners. Here's what to expect:
- Facilities adequate not great; looks decent but covering aging construction, thin walls, no ventilation (bathroom fan is just in a box so expect mold if you use hot water), windows weather seals failing (on really cold days the interior of the windows ice over).
- Bad neighbors; I've seen a half-dozen cars wrecked while parked (my car hit twice for minor damage, vomited on once), grounds littered with pet waste, shouting at all hours of the night and consistent after-hour usage of pool area (do not rent near pool).
- Staff professional but not exceptional; the most recent owners fired all the old staff who had excellent rapport with the residents and were the one saving grace of the complex. I've had no major issue with the new staff (mostly college students), but don't expect them to go out of their way for you. Under previous management my rent decreased upon lease renewal, new management has brought rent increases with renewal. When I had problems, they were generally addressed promptly and throughly by staff with the exception of pre-move out help. When I asked for some detail about cleaning I was referred to a document which instructed me to go to the leasing office for a cleaning list. I didn't bother going back and lost a bit of my deposit (an acceptable amount given my effort of cleaning but not explicitly itemized which is a pet-peeve of mine). In addition old management had a program to connect with new residents who might want to buy resident owned washer/dryer units (not standard in apartments), new management told me to get rid of it or they'll take money from my deposit to remove it. I was considering going to a month-to-month for a while after my last lease was up to finish my degree, however the new management requires a 60 day notification to vacate which is completely unreasonable and seems to be a clear attempt to trick people into a needless fee. Since this also defeats the purpose of month-to-month (which by the way is $100 more expensive and I only considered out of convenience to my situation) I crashed with friends instead. Also, the local doughnut shop is open more hours during the week than the leasing office.
Considering the facilities and staff (without the original staff), I'm basically neutral to slightly negative, on the complex. The residents however are a pretty big negative, and unfortunately new management seems to want to appeal exclusively to college students fresh from the dorm. Any families, mild mannered students, people who like to be able to walk on grass not poo, or people who like nice quiet place to live should look further from campus. If you party a little to hearty, are incapable of parking between lines, or are cruel enough to keep multiple large dogs in a small apartment, then you'll fit right in.