I was excited to take my pets to Rittenhouse Veterinary Medical as I've lived on the same block as them for years . . . I am an attorney and have two new kittens. I got them from a shelter and during the first weekend one of them developed a respiratory infection, for which I had to take her to Penn ER on a Saturday night (they were fanTAStic, by the way). When I called Rittenhouse to schedule the kittens for an initial visit, the person I spoke with was clearly less than thrilled to take a kitten who had already been sick. I assured her she was on antibiotics and was getting better, and my purpose for the call was just to get them established with the vet for future visits. She then proceeded to say that the charge for an initial visit would be $300-$400 and the only available time was a weekday at 10:00am. As my finance and I both work, I asked if there was an earlier or later time, or a Saturday. Saturdays were not for new patients, and no they could not do any other time, and perhaps, she said, I should find some other vet as it did not seem, after all, that they had any open space. Her manner was brusque and RUDE. I was horribly disappointed. I then called Queen Village Animal Hospital and had a COMPLETELY different experience, and have loved going to them ever since (even though it is a bit more of a hike). Customer service is huge in any industry (even the legal field). It's amazing how often people forget that. I would NOT recommend going to Rittenhouse if you want to be treated with any kind of decency.
Cons: employees, customer service, hours, rudeness