This is the first salon I have tried in Jacksonville. Coming from Gainesville, I had the BEST stylist a girl could ask for. I never had to tell her what to do with my hair, she jus tknew and it always came out PERFECTLY. I went to this salon after reading these reviews and showed my ""stylist"" several pictures of what I would like and even pictures of myself with the haircut from several years ago. She seemed to know what I had in mind. The minute she started washing, she tried to sell me every product in the store. She kept cutting, cutting, and cutting and before I knew it....all of my hair was on the ground. I had been growing it out for 9 months and left the salon in tears. I have no hair left to have my girl in Gainesville fix. She put so many layers and chopped up the back so bad that I can't pull it back. She didn't listen to a single thing I said I wanted and kept cutting claiming to be a ""perfectionist"". When I looked down at the floor and was visibly upset, she simply said, ""don't look at it!"" I've never been so disappointed in a salon before. I would never refer anyone to this place.