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Riley Plumbing & Heating - 46 Reviews - 293 New Britain Rd ., Berlin, CT - Plumbing Contractors Reviews - Phone (866) 906-0278

Riley Plumbing & Heating

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293 New Britain Rd .
Berlin, CT 06037
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(866) 906-0278
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Riley Plumbing & Heating - Berlin, CT
Riley Plumbing & Heating - Berlin, CT
Riley Plumbing & Heating - Berlin, CT
Riley Plumbing & Heating - Berlin, CT
Riley Plumbing & Heating - Berlin, CT
Riley Plumbing & Heating - Berlin, CT
Riley Plumbing & Heating - Berlin, CT

Reviews

( 32 )
( 10 )
( 0 )
( 3 )
( 1 )

Best

Worst

We had a clog in one of our pipes and when the service rep opened up the piping where he anticipated seeing the clog, saw that it was, in fact, quite clogged with grease, etc. So...

Jay is awesome. Not happy with the recommendation of Grunfos Pumps that have trouble starting due to lack of starting umpf! 10/18/2016

Overall, good experience. The wife thinks they are expensive, but I don't. She tends to be a bargain shopper and I tend to gravitate to quality and I am willing to pay for it. Dave G more


The Tech that came to my house was good 10/10/2016

The tech was great but that is were it stopped. I got a quote for 4500-5900 to replace my well pump. I got it done that same night from another company for $2100. Not sure how you justify your prices 3 other companys were at least 2000.00 cheaper then you. Enjoy the 276.00 you got from me for telling me my pump was bad. Something I already knew. more

Puntcual, professional, excellent service 10/9/2016

Riley was professional from the initial call through the completion of service. Serviceman was on-time, thoroughly explained the situation and options, and completed the service in a timely manner. Highly recommended. more

Excellent service - they got the job done quickly, and everyone was very helpful and friendly! 10/8/2016

Excellent service - they got the job done quickly, and everyone was very helpful and friendly! more

Riley has always come out as requested right away, work performed in a clean professional and very courtesy manner. 10/5/2016

Riley has always come out as requested right away, work performed in a clean professional and very courtesy manner. more

Great service 9/26/2016

We have a yearly service plan with Riley Plumbing & Heating Co., Inc. The plan gives us sort of a priority if something should happen where we need their services, they will send someone right away. We have used them to replace our kitchen faucet and repair a leaking pipe. They did an excellent job. Their people are always polite, respectful, and they show up when they say they will. We aren't sitting around waiting for them. The customer service people are terrific. Good with the scheduling, following up by phone to confirm. We also had them install new handles on the faucet in the basement. Looks great. I have recommended them to many people and we will keep using them, they provide a very good service. more

Too expensive 9/18/2016

Good service but just too expensive. Wasn't interested in haggling with the field tech even though it seemed he was ready for it. I called them five years ago for a quote on a bathroom reno and they quoted me rediculously hight. I should have learned then. more

very pleased 9/13/2016

very pleased with work and the people performing the work at my house. more

Misleading pricing 9/1/2016

We had a clog in one of our pipes and when the service rep opened up the piping where he anticipated seeing the clog, saw that it was, in fact, quite clogged with grease, etc. So far so good, but then he recommended a fairly extensive overhaul of the piping at a cost of $3,600. When they showed me the final receipt, the price show approx. $4,000 but they added a fee for a service contract which, presumably gave us a discount off that price bringing it "down" to $3,600. One of the features of the service contract (along with preferred response to emergency calls) was a free examination of all of the plumbing in our house. This felt very much like a gimmick to look for more reasons to find work to do. The service guys were good and polite, but I definitely felt like I was taken advantage of with extra and over-charged work. If you use them, I'd recommend getting second or third opinions - that would have mitigated my situation but, at the time, I did make the decision to just get the work done quickly so that's on me. more

great service, efficient workers and good value 8/24/2016

I have used Riley Plumbing & Heating Co., Inc a few times now for basic plumbing needs around the house and have found them to be very professional and efficient with their work. They came in at the time we had agreed upon to install 2 toilets and 2 laboratory sinks, the installs for both of those went very well, and we haven't had a problem with either of the sinks or toilets since they were installed. The workers cleaned up after themselves when they were finished with their work and were very courteous while working. Overall I have had a good experience using the services from Riley Plumbing & Heating, I will use them again if I'm in need of any plumbing work done, and would gladly recommend them to anyone I know in need of similar services. more

Good service. 8/20/2016

Prompt service. Friendly. Good service. Clean-up after work thorough. more

Quick service and good communication 8/16/2016

I called with a problem and was able to schedule an appointment within a short amount of time. Julian keep me informed throughout the service call. Repairs were completed quickly. more

Jay explained everything he did, and he labeled and dated everything. 8/11/2016

Jay explained my options so I understood what he was doing and could choose the best one. He did some preventive maintenance as well. more

Excellent; prompt and thorough 8/11/2016

Great service, competitive price, local and friendly more

they were great to work with, would recommend to anyone 8/9/2016

The workers from Riley Plumbing & Heating Company had terrific service, their response time was exceptional, and their customer service great. They had level of professionalism you don't see much anymore. more

Highly recommended 7/24/2016

They showed up on tme, did the job (installed well head extension), cleaned everything up and charged a reasonable amount of money. What else could one want? more

Too pushy on services 7/24/2016

While my plumbing issue was fixed quickly and well, the plumber at my house asked about every aspect of all my plumbing and heating to see if I would buy more services and that was frustrating. I only wanted the one issue fixed and he actually said multiple time "Most people don't know that ..." Which made me feel like he thought I was ignorant when I am top of all services in my home. more

Using them for about ten years. Professional, show up on time. 7/11/2016

The last time I used Riley Plumbing & Heating Co., Inc. they re-did my bathroom toilet, but this is not my first time using them, I've been calling them for about 10 years. They are always professional and they show up time., I like that. more

Great Company 7/9/2016

Riley is easily the best "contractor" company I've ever had work on my house. more
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Hartford Heating Service And Contractors

Owner Message

  • Riley plumbers, drain, sewer and heating technicians love to make Hartford area home owners smile. We can handle all your plumbing, drain cleaning, water heater and home heating repair and replacement projects. Our technicians are clean, courteous, friendly, respectful and most of all, dedicated experts in their fields. If it’s water, heating or remodeling, We’ll Make You Smile! You’ll enjoy quick response times, fast service and convenient service calls - including evenings and weekends. We employ only trained professionals that respect you and your home. Technicians wear shoe covers and protect your floors and carpeting. Work areas are left as we found them – or cleaner. 60 minute emergency service available

Additional information

  • Hours:

    Mon 8am-5pm; Tue 8am-5pm; Wed 8am-5pm; Thu 8am-5pm; Fri 8am-5pm
  • Payments:

    American Express, Discover, Master Card, Visa
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