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Ricoh USA Inc - 2 Reviews - 13430 Northwest Fwy 500, Houston, TX - Business Wholesale Reviews - Phone (832) 308-7354

Ricoh USA Inc

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13430 Northwest Fwy 500
Houston, TX 77040
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(832) 308-7354
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Ricoh USA Inc - Houston, TX
Ricoh USA Inc - Houston, TX

Reviews

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Best

I was tasked to replace our aging 25ppm Konica, while keeping costs close to the same. We do a MASSIVE amount of document scanning and the Konica was painfully slow, often backlo...

Worst

I have had two leases with this company and I will not renew again! They bought out IKON and their Service Department went down hill fast! If you need a dependable machine with ...

Editorial review from Citysearch 10/3/2013

Horrible customer service. The reps will either lie to you about contract end dates or not respond in order for them to auto-renew. Absolutely abysmal company and products! Never again would I place one of these in my place of business!\r more

Great Service! 8/27/2010

I was tasked to replace our aging 25ppm Konica, while keeping costs close to the same. We do a MASSIVE amount of document scanning and the Konica was painfully slow, often backlogging the office. The process of selecting a vendor took me a looooong time. I think we started talking to vendors in Sept and I didn't contract until 4 or 5 months later. They remained supportive, patient and engaging the entire time, which often meant researching alternate solutions for me, while not being pushy and overbearing with me at all. Truth be told, they probably won the contract for that reason, as the other vendors I was pursuing got dropped from my list one by one for being shady, and assaulting me with a constant bombardment of sales calls - sometimes COLD! In the end, these guys came through with a 50ppm color machine for us (MPC5000) while SAVING me money! I got a win win with increased performance at lower cost of ownership. Post sale support? They have always bent over backwards for me. They are in the process of doing that for me right now which is what prompted me to submit a review. The tech that visits knows what hes doing, and is always sharing information with me on how I can improve performance and life. My sales contacts (Brian & Chris) continue to support me in any way they can - dropping what they are doing to respond. I don't know really how much more I could expect? I know I have a choice with who I do business with and I do not regret this decision one bit. more

Service lacks!!! Better shop somewhere else!!! 9/22/2009

I have had two leases with this company and I will not renew again! They bought out IKON and their Service Department went down hill fast! If you need a dependable machine with dependable service - go elsewhere! They have cost my company a lot of money with downtime that was NOT needed. Pros: Ricoh makes good copiers but they can't service them! Cons: Service Techs lack training needed! more
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Our Mission is to deliver outstanding customer value through innovative document solutions.

Owner Message

  • Today, we are in the most complex work environment in history, and to be successful, you always have to have access to your critical information, no matter where you are.
    At Ricoh, we call it the new world of work, a place where the only constant is change. And at Ricoh, we've always imagined change.
    With our legacy of innovative technology that has changed the way we work, and our deep expertise in accessing, capturing and managing information, we deliver solutions that are harnessing the power of today's changing workforce. We are leaders in information mobility because we understand that it's not just about information access. It's finding the information that's important, and using it to drive the results you want. Fast.
    In this new world of work, Ricoh makes information work for you.
    Multifunction Color Products-
    Color adds impact to your documents. Ricoh's Aficio multifunction color copier systems offer stunning color copies and prints for any general office, professional, central reprographics or print-for-pay environment.
    Ricoh Printers-
    Ricoh offers a complete line of network-capable printers that print in black & white, color, or both. Ricoh multifunction printers offer scanning, fax and copier options as well as advanced finishing capabilities. From small offices to centralized production printing environments, Ricoh printers enhance your productivity.. Hardware and Devices
    • Ricoh Multifunction Color Copier Systems
    • Ricoh Multifunction Black & White Copier Systems
    • Ricoh Cutsheet Production Printers
    • Ricoh Printers
    • Ricoh Facsimile Machines
    • Ricoh SecureFax Products
    • Ricoh Digital Duplicators
    • Ricoh Wide Format Production Machines
    • Ricoh Projectors
    • Ricoh Mobile Projectors
    • Ricoh Short Throw Projectors
    • Ricoh Ultra Short Throw Projectors
    • Ricoh High End Projectors
    • Ricoh Unified Communication System
    • Ricoh Interactive Whiteboards
    • Ricoh Video Conferencing
    • Ricoh Continuous Feed Production Printers
    • Ricoh Camera Imaging
    • Ricoh Digital Cameras
    • Ricoh Magnetic Ink Character Recognition (MICR) Printers
    Software
    • Ricoh Advanced Capture Software Options
    • Ricoh Document Management Software and Services
    • Ricoh Communications and Security Solutions
    • Ricoh Device Management Solutions
    Accessories
    • Ricoh Power Filters
    • Ricoh Common Access Card (CAC) Readers
    • Ricoh MFP Keyboards and Brackets
    Managed Document Services
    Production Print Services
    Ricoh IT Services
    • Proactive Managed IT Services
    • Engineered IT Solutions
    • Unified Communications (VoIP)
    • Backup and Security Solutions

    Remote Collaboration Service
    Implementation Services
    • Web to Print
    • MIS Integration
    • Hardware & Software Integration
    Solutions
    • Automated Document Factory (ADF)
    • RICOH TotalFlow Cadence for Publishing
    • Mail Integrity
    • Document Composition

Additional information

  • Hours:

    Mon-Fri 8am-4pm
  • Neighborhoods:

    Fairbanks/ Northest Crossing, Northwest
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