I recently went to Robin Richman's store and bought 2 items, one of which was a bracelet. When I got home I put the bracelet on and, as I was latching the bracelet, the clasp fell off. Upon further inspection, I noticed that the bracelet was poorly constructed - the latch had been attached with a very small amount of glue or solder. I decided to go back to the store the next day to try to get a refund for the bracelet.
When I went back the clerk told me that they would not give me a refund. However, she said that she would show Robin Richman (the store owner) the bracelet and ask her to reconsider. Robin called me back a couple of days later and told me that she would still only give me store credit. I explained to her again why I felt I was entitled to a refund, at which point she started yelling at me. This escalated to the point where she was basically screaming, and then she just hung up. I tried calling back but only got her answering machine.
In my opinion, it is not worth the hassle to shop at Robin Richman's store. It isn't even about the fact that they sold me bad merchandise. The real problem is that Robin Richman apparently does not respect the customers who keep her in business. If she had spoken to me calmly on the phone and tried to work out a deal with me, instead of treating me like I was trying to steal from her, I would feel much different about her and her store. But now, I just want to get the word out so that this does not happen to anyone else.
Cons: Can't trust the owner or the quality of the merchandise