Unfortunately, I have to rate this local bike store as VERY poor. I have given them my business for the last six months (since I got into cycling) but will do so no longer. I recently tried to return a part that had been special ordered. I didn't actually approve that it BE special ordered (just thought it was out of stock) but when I tried to return it, I was told they could not take it back. I asked to speak to a manager to state my case. The owner was actually there (John). I tried to reason that I would be spending the return in the store in store credit and that it was not worth losing a customer over. John said: "You're not a customer, you're a returning customer", insinuating that he had looked at my buying history before coming to talk to me and that I buy and return too often to be considered a GOOD customer. While I have returned a couple of items (who hasn't), I've spent FAR more in there. John then said (and he's the owner mind you) "You're not welcome in this store." I was blown away. Clearly Richardson Bike Mart is only concerned with your dollar and not you. Well, John, I can assure you, I won't BE back. Fortunately, in Dallas, there are MANY other choices for good Local Bike Stores. I'd recommend PLANO CYCLING & FITNESS INC. if anyone reading this wants to have a PLEASANT buying experience. Richardson Bike Mart would rather you simply leave your money on the counter and be on your way.