I am so pleased with the new staff at Rice Village Animal Hospital. When they told me the previous vet I saw was no longer there, I was hesitant to see Dr. Luper at first. She told me that my poor little kitty Grizzly had bad teeth that needed to be pulled. She had broken teeth that had been that way for 2 or 3 years, but I was never told they needed to be pulled. I was afraid of the anesthesia that would have to be used since Grizzly is 13 years old. But Dr. Luper explained that they do blood work and a heart exam before surgery and that special anesthesia and monitoring are used for the procedure. Grizzly had never had problems eating so I was still hesitant to schedule the dental procedure. The receptionist reassured me and gave me a list describing the special care that a patient receives for any anesthesia procedure at RVAH. So I decided to do it. The day of the procedure, one of the receptionists (Noelle I think) told me they would take care of my girl and again reassured me she would be fine. Sharon, Dr. Luper’s technician, called me immediately after the dental and said Grizzly did great. I was so relieved to have that phone call. Dr. Luper told me she had huge cavities in several teeth and one broken one that were all pulled and the rest were cleaned. Now I can see how much those bad teeth affected Grizzly. She is much more active and playful like a kitten again. I never thought that the teeth were bothering her since she still ate. I’m so glad that Dr. Luper convinced me to get the dental and I’m impressed by the caring of the entire staff. I can’t thank them enough!