Good: I have been going there for years, have bought a couple guns. One I didn't like after shooting it at the range, so i returned it, "Randy" was happy to process a return for me. I chose a different gun.. Bad: Yeah, sure, he is a little on the quiet side. But I'd rather that than an obnoxious person. Not everybody is Mr. Rogers you know.. Improvements: He has a good selection, pretty organized. He's definately NOT pushy. ;). Other: I have shopped here, at Adventure Sports (Lynnwood) and for Ammo usually Walmart or Cabela's. Prices are good usually better than Adventure Sports on comparative guns. Ask him anything, he will help. Just don't expect a used car salesmen..