Having never owned a long haired cat, I was having challenges with the long hair and sanitary conditions relating to the potty box. A friend referred me to Best Friends and I called them in the AM (the Thursday before Christmas) by the afernoon my little kitty had a shaved bum and clipped nails ... it took less than 5 min no fuss no muss and for such a reasonable price! They were very busy & full up with beautiful animals getting Holiday doos. I am very grateful for the Great Service. So is my kitten. I will recommend Best Friends to everyone. They obviously know what they are doing and believe in customer service.