I work nearby so I come here occasionally in a pinch, although I try to avoid it. The store looks nice, but the people who work there (including the manager Chris) give off a false pleasantness that quickly crumbles to show their rudeness when you have a problem. I've asked to get books special ordered on multiple occasions that take 2-3 weeks to get. Their gift items are overpriced and even their "bargain books" generally look beat up and used. Go to Barnes & Noble or Borders for better service and a better selection.