I purchased a $7000 bedroom set from the Manayunk store in March of 2009, and when it was delivered, the delivery staff could not fit it into my home. The store manager told me to refuse it, and I did. I repeatedly called to ensure that the purchase was appropriately removed from my Restoration Hardware account, even requesting that they put the credit in writing, which they did. A year and a half later, they have submitted my account to collections, who constantly call me with harassing, aggressive phone calls, AT ALL HOURS OF THE DAY AND NIGHT, who refuse to listen to my story and continue to accuse me of non-payment. I had a 785 credit rating prior to this incident. They have reported derogatory, delinquent marks to my impeccable credit rating and greatly lowered my credit score because of their mistake. The worst part of this is that everyone who I have tried to call to help me clear up THEIR ERROR is now telling me that they cannot help me... that they are the wrong dept...that it is the bank they use that has made the mistake! Meanwhile, they are the company who submitted the inaccurate info to the bank!!! DO YOURSELF A FAVOR ---NEVER, EVER OPEN A RESTORATION HARDWARE ACCOUNT!! RUN AS FAST AS YOU CAN FROM THEIR STORE - EVEN IF YOU LIKE THEIR PRODUCT, THEY ARE SO PATHETICALLY INCOMPETENT, FIND ANOTHER PLACE TO SHOP!!! YOU'LL SAVE YOURSELF FROM MUCH DISTRESS!!!
Pros: Stylish product
Cons: Disorganized, Incompetent