Consistently disappointing and frustrating. We have been a customer of Ressler Propane for several years now, and despite paying in full, up front for 100 to 200 gallons at least once each year, Ressler continually refuses to offer any type of payment plan.\r
Additionally, they insist on an expensive $49 line-check with every single delivery.\r
They refuse to deliver less than 100 gallons at a time, which is ludicrous since a truck has to physically drive to our home and then connect to our propane tanks in order to give us fuel. What's the difference between stopping the fill-up at 100 gallons or 50 gallons?\r
Worst of all, when our household was granted a $500.00 LIHEAP crisis grant, despite me immediately calling AND emailing Ressler that very same day to request that they deliver according to their schedule, and NOT via en emergency delivery, they ignored my request, delivered propane the very next morning, and then deducted a $175.00 emergency delivery fee from that $500 LIHEAP crisis grant. That $175.00 could have gone towards refilling our propane tanks, but instead, it sits in Ressler's bank account, and now we sit here without any propane to get us through a chilly March.\r
We will be discontinuing service with Ressler as soon as possible.