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Residential Realty Group Inc - 4 Reviews - 3600 Crondall Ln, Owings Mills, MD - Property Management Company Reviews - Phone (443) 377-7832

Residential Realty Group Inc

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3600 Crondall Ln
Owings Mills, MD 21117
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(443) 377-7832
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Property Management Company

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Reviews

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( 4 )

Best

All reviews seem negative

Worst

Louise Hood, owner, is greedy, takes money and doesn't fulfill the written agreement, and everything done within this company is shady and just one step away from being illegal. ...

Editorial review from Citysearch 3/12/2014

First of all: DO NOT USE RESIDENTIAL REALTY. Let me be specific. Your managing agent may not be knowledgeable of Maryland laws regarding condo associations and the eligibility requirements of FHA/HUD. They may be unprofessional in demeanor with little communication skills. Information maintained by this company, on your behalf, will be treated as personal information belonging to them alone. They will not be helpful in providing you any information contained within your association files. They will resist each individual homeowner’s right to review ALL records pertaining to their unit. They have no organic knowledge of best practices, contract preparation and review, construction, small repair, reconstruction and remodeling, correct invoice review and preparation, proper water damage/mold mitigation procedures and physical plant maintenance. They are almost entirely dependent on the knowledge of the contractors they utilize for repairs and have no real system of properly vetting and credential approval procedures. Managing agents may lie to you at any time regarding their actions, lack of action, regulations and directives regarding your specific community. Do not expect this company to serve as an advocate in any insurance matter that you may be involved in. They have no experience at any level that you are likely to observe. You will have to do all the legwork on your own. Expect to be told things that are passed on to you as fact , wherein you are only really dealing with an inexperienced opinion or something that a contractor/vendor might have said. You and your association are on your own. Generally this is a systemic problem that begins with the owner and trickles down to the operations staff (that you are most likely to come into contact with). \r NOTE: This is a March 2014 review.\r more

Editorial review from Citysearch 12/5/2012

I like the ladies at residential. I am a vendor who helps them out from time to time with handyman service needs on their properties. They always pay well and on time. I have never had a problem in doing work with them for over 15 years. more

Editorial review from Citysearch 12/4/2012

I am not sure why the people below are being so rude and aggressive. Residential has always done a nice job for me and our community. more

Editorial review from Citysearch 11/20/2012

Not sure why there is so much negative criticism on here. I have been working with them as the head of my community HOA for years and they have always had fair prices and reliable service more

Editorial review from Citysearch 11/20/2012

Residential has been helping me out for a few years now. One thing they have always done a great job with is educating our homeowners about what it means to live in a community more

Editorial review from Citysearch 11/16/2012

Residential has been managing the building where I live for the past 4 years. In that time, they have responded quickly and professionally whenever an issue has come up. Immediately after the recent storm they reached out to see if there was any major damage on the property. Great to work with more

Greedy, Dishonest, and Unprofessional! 12/9/2011

Louise Hood, owner, is greedy, takes money and doesn't fulfill the written agreement, and everything done within this company is shady and just one step away from being illegal. This company lies, doesn't provide documents when requested, becomes defensive when you let them know they did something wrong, tries to do as little as possible and still get paid, doesn't own up to their side of the agreement, but expects the community too, has side deals with their contractors and lawyer, and the list goes on. We finally fired them and hired a new management company. Definitely do not trust this company or the people who work there! They don't even deserve 1 star! more

The most unprofessional company I have done business with 9/2/2011

Toni & this management company is the absolute worst! They over charge for services, they use contractors they have side deals with and force tenants to pay the up charge and they show a blatant disregard for the tenants and needs of the community. Avoid this company at all costs. As soon as their contract is up we will be changing management companies. more

Horrible Customer Service 4/7/2011

i am so disappointed in the customer service from Residential Realty. The lack of customer service is really surprising. I asked for support obtaining documents for a potential move and didn't get any support. more

Company doesn't care about its clients. 10/11/2010

Employee Stephanie is a liar. I'm having a huge problem due to her lack of professionalism. I have contacted the owners of this company, and they don't seem to care. I'm still waiting for a response and will see what happens. I will post again after I hear from them....If I ever do! more
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Owner Message

  • Your trusted name in Community Management for the last 30 years. Managing your property your way. We give you direct access of our daily management activities on your property through our interactive web sites for each community. With today's fast moving pace, you can take advantage of Residential Realty Group's full management services or choose our financial package with the option to add an interactive web site that owners and Boards of Directors can efficently use to operate your community and always be in control of business and finances. Whether your property is in Developer transition or on a historic registry, from new construction to established neighborhoods, Residential Realty Group's proactive team of Property Managers are specialists in Association management. Our managers are skillfully trained to effectively provide unparalleled guidance in maintenance operations, financial accounting, training staffed building personnel, and educating homeowners about community living. At Residential Realty Group, we have worked hard over the last 30 years to become your trusted name in Community Management. We take care of your community the way you want us to, specifically molding our services to meet your wants and needs. Our teams of highly skilled professionals are trained to help you with maintenance operations, financial accounting, educating homeowners and more. Residential Realty Group, Inc., The way to care for people and property. Community Management Solutions? Redefined for you. ***our beliefs & who we are Residential Realty Group was one of the first dedicated community property management companies to be established in Baltimore. RRG dates back to the mid seventies when condominium management was new. They recognized the void in this highly specialized field, and began bringing needed resources to the communities? board of directors and to the developers who created them. Our 30 plus years of managing condominiums and homeowner associations has given us the advantage of seeing first hand how this form of ownership has developed and the types of priorities that are important to the residents living in the associations. RRG's reputation is built on integrity, uncompromising principles and always putting the interests of their clients first. RRG takes their fiduciary responsibility very seriously. RRG, being known in the industry for its honesty and commitment to do the right thing, has afforded the company wide range respect among community leaders and professionals servicing the associations. Joan Glasser Magill and Louise J. Hood, Residential Realty Group's principals, have a professional in-house staff that has been with them as an average over fifteen years. RRG trains and supervises all new staff members and promotes from within, giving the assistants and managers a solid foundation and opportunity to learn all the phases of managing condominiums and homeowner associations. Our staff is one of the most knowledgeable and professional in the industry. *** We have built our reputation on trust. But don't just take our word for it ? we give you the tools to see for yourselves. Our job is to evaluate your property and provide the best manager and support staff with the experience to make your job as easy as possible. We believe in offering our clients a customized community management package that gives the boards of directors the appropriate value for services best suited for your property. In today's fast moving pace, you can take advantage of Residential Realty Group's full management services, choose our financial package, or opt to add a customized interactive web site that integrates with our services. Boards of directors can use our websites to operate the community and owners can view service orders as well as their personal account information 24/7, if just to see if the assessment check cleared and is on time. Our information systems on-line.

Additional information

  • Neighborhoods:

    Owings Mills
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