I had a problem with this place a while back with NEVER returning my phone calls of emails... I don't give a darn if they're a small shop. When you call someone or leave an email you return the call or email. I called their office and cell phone and left messages in BOTH places. Maybe they don't want our neighborhoods business... Their loss because I'll go elsewhere and get my pine straw! I'm done with them.... You can't run a business that way.