Hired them to replace 1 furnace. They recommended we install 2 new coils as well (duplex.) After tinkering with it for a bit, he says he is going to install the furnace backwards, for code. I asked if this would cause any issues, he said no.\r
After working on it for a while, he then tells me he was surprised that the office didn't call someone in to move a water heater (that was near the unit) over a few inches instead of having him install the furnace in reverse, as it would have been much easier. News to me! I would have paid for it to be moved, myself, just to have it setup neatly. Anyway, not a huge deal (disappointing)...until he finishes installing units & informs me that the 1/4"" tubing that was part of the original install (done by Centerpoint, 5 years ago) was not the right spec. so he can replace both, at my cost, or I can talk to them about it. Why did Res. not tell me this originally!? He left the tubing hanging.\r
Centerpoint looks at it. They say 1/4"" is correct & show me the spec. in the book for the unit. I call Residential Plumbing and Heating Inc., they send out a tech. They seem like they are going to help at this point. The tech looks at the AC booklet & agrees that the 1/4"" tubing is correct, then looks at the booklet for the coils they installed & says that we now need 3/8"" tubing. Also points out that both tubing lines (liquid & gas) are too short for the reversed unit.\r
You would think that they would help me out now, right? Nope. Residential calls me the next day saying that the tubes are too long & the wrong spec and that they will replace them AT MY COST. I ask them if they feel that they have any responsibility & they say no. I point out discrepancies, they do not budge an inch.\r
After a month, Centerpoint Energy contacted them. Res. offered to do the work at 1/5 off. I went for it as opposed to losing even more $. The work was fast and seems OK. Not happy but at least they did something.
Pros: Prompt calls
Cons: Not helpful, does not take responsibility, sloppy