Absolutely the NICEST people around! From the front desk to the staff in back that help you load and learn the ropes of the machinery you're renting, everyone is friendly and helpful! If you need suggestions about what specific equipment you might need, they KNOW their stuff! I have only had trouble with one item, a tiller and they had another that I came and picked up, they tacked on an extra hour with the new one and I got the job done! Equipment is always in working order, clean and they top off the gas and show you how to run it before you leave.