I used Reliable Movers two times within two weeks to move from one apartment to the other in different floors. Dominique, one of the employees, was the lead both times and was fantastic, but Carlos is my biggest complaint. So, I would rate Dominique's 5 stars and the overall 4 stars is due to Carlo's service.
We had scheduled an appointment with them two weeks in advance. Carlos called us notifying they were going to be there in the afternoon instead of morning, as we had previously scheduled. Thereafter, for our second move, he called us again to change our appointment from evening to morning. So, he swapped our schedule two times. It was okay both times, but it might not work in the future. I feel he needs to be more consistent. He also cut me off on the phone when I was trying to give compliments about his employees, in particular, Dominique's team.
On the other hand, Dominique's team was outstanding! He called me ahead of time. He had forgotten something and he made sure to call me in advance to apologize. He was very very accommodating and even helped us move some things in our car that were not expected for them to move. They were very thoughtful and came during the time window they said they would come.