Called for Torsion spring replacement on Saturday (10/23/10) afternoon. Repairman was on time, professional and efficient. Repair took about 20 minutes. However, I was dissapointed by some pressure from the technician to upgrage hardware, which would have doubled the price. Though he accepted "no" easily, I can see how this might have been intimdating depending on one's personality. In the end, the invoice was consistent with the telephone quote.