I frequently go to this location just because of the mere fact it is in walking distance of my house, after tonight, that was my last straw...i always go at night because i work all day long. i also go to avoid the wierd guy that work there in the day hours. usually, i stand in the store and wait for the employees to come back from next door at ambers cantina from getting their chips or whatever they are getting. the employees here are rude, not knowledgable, and usually are really upset that you walked in to interrupt their game of solitaire or cell phone conversation.\r
on this particular night, i rushed into the shower to this unprofessional tanning salon, to see a blonde young girl sitting at the counter. she said right away ,""oh sorry, we do not accept sessions 20 minutes prior to closing. "" i replied, ""so i cant just get a mystic tan? it takes 5 minutes if that. I always do it later at night here."" she said, ""no sorry, but were open 9-9 tomorrow night. Have a good night.""\r
I was shocked. I didnt want to argue with a naieve young high school girl so i just shook my head and said nothing. this is the reason why businesses do not make as much money as they would like, because their employees are not running the business properly. I refuse to go to relax and tan laguna niguel anymore. I will not help pay the wages of employees who do not even want to be at their job and help customers who come into their stores. but what can you expect from tanning salon employess i guess???
Pros: convienient location
Cons: terrible customer service, bad ambiance, very low emploee moral.