Wish I'd seen the other reviews before being talked into taking my weedeater here for repair. Spent over $50 the first time. Got it home and, upon starting, the cord extended to the end and wouldn't recoil. I called & they said to bring it in, their guy would look at it but he'd just left for the day. Went a week later and the same guy had coincidentally left just 2 minutes before. This rep just printed out a receipt after I explained we'd just gotten it back and I wasn't interested in spending any more $ on it. Only thing he said is the guy who left would look at it and I'd get a call the next day. 4 days later, right before the holiday, I got a message 1 hour before closing to come pick up my machine without any mention of repairs or cost. On the way there, I called to confirm I was on the way and the girl told me I owed $68 and change. I told her I explained to the rep I wasn't spending more $ on this and he acknowledged me. I thought they were going to provide good customer service by making good on the first repairs that should've been complete. This guy, ""Jason Trail"", claimed to be the owner but Sunbiz.org says differently. I am beyond furious that not only did they NOT fix this throroughly the first time but totally ignored my request that I did not want to spend any more $ on an old crappy weedeater. He claims he told me it was an $85 minimum, but then why didn't he have me sign the form stating there'd be no notification if under $85? Why didn't he have me put down the $30 fee to examine the equipment? Why did he tell me I'd get a call as to the issue the next day (which never happened)?? BAD customer service by someone falsifying his title. This is what happens when greedy companies prefer the immediate cash over keeping customers long term. Karma, baby!