I have been very disappointed with Regis Salon twice now, and I will never go back. The first time, they had complimented my highlights and asked where I had got them done. When I let them in on my secret of how I had done them at home with a store-bought product, they proceeded to put me down! First my highlights are great (which they really were!) and then they are suddenly awful?!? After my hair was trimmed, the hairdresser decided it would be nice to curl my hair with the velcor rollers. I let her know that I was in a hurry (had to be to work soon), but she insisited it wouldn't take long and would look really nice. I gave in. The curlers ended up getting stuck in my hair and she couldn't unroll them! I have long hair, so this was not fun! I was very nice and calm about it, because the hairdresser was about in tears. I was upset that I was going to be late to work though. They finally ended getting them out of my hair (with three of them working on it!). They didn't offer me any kind of discount or anything when the whole ordeal was over.
I decided to give them one more try about a year later, and was sorely disappointed again! I went in for a trim and the lady ended up cutting my long hair to my shoulders! She kept saying that it was uneven and needed to even it out. I will never go there again!