I got a coupon in the mail for $10.00 off, so I thought I would give them a try... I had a newer hair stylist but I was not disappointed. I went in to add low lights to my hair. My stylist brought in a second stylist for confirmation..this might bother some people, but I found it very reassuring... I felt as though they really had my best interest in mind! I have now scheduled a appointment for my daughter!